Terms of Service: Version 1.0

Welcome to Sozodigicare! These Terms of Service ("Terms") are a legal agreement between you (the "User") and Sozodigicare Limited ("Sozodigicare," "we," "our," or "us"). Sozodigicare Limited provides an online telemedicine platform operating in the Republic of Ireland. By registering for or using our online medical consultation services (the "Services"), you agree to these Terms. You also agree to our Privacy Policy, Cookie Policy, and Refund Policy, which are each incorporated into these Terms by reference. Please read all of these documents carefully. If you do not agree with any of these Terms or policies, do not use our Services.

Throughout this document, when we refer to the "Platform," we mean the Sozodigicare website and application through which we offer telemedicine services. A "Practitioner" refers to an independent medical doctor who is registered with the Irish Medical Council and provides remote consultations via Sozodigicare. The term "Consultation" means a telemedicine appointment you have with a Practitioner through our Platform (for example, a video call or phone call). "You" or the "User" means the person who registers an account or uses our Services, including a parent/guardian who registers on behalf of a minor.

List of Content:

1. Eligibility to Use the Service
2. Account Registration and Security
3. Scope of Services We Provide
4. Our Role (Platform Provider) vs. Practitioner's Role (Medical Care)
5. Consent to Telemedicine
6. User Responsibilities and Acceptable Use
7. Payments, Fees, and Refund Policy
8. Privacy and Data Protection
9. Platform Compliance and Standards
10. Limitations of Liability
11. Indemnification (Your Promise to Cover Our Losses if You Breach)
12. Termination and Suspension of Services
13. Modifications to These Terms
14. Governing Law and Dispute Resolution
15. Severability
16. Entire Agreement
17. No Waiver
18. Contact Information

1. Eligibility to Use the Service

To use Sozodigicare's Services, you must meet all of the following conditions:

• Age Requirement: You must be at least 18 years old. If you are under 18, you may only use the Services with the involvement and consent of a parent or legal guardian. The parent/guardian must agree to these Terms on your behalf.
• Minors Under 16: If you are under 16 years old, your parent or guardian must provide verifiable consent for you to use the Services and will likely be asked to supervise your use. (This is to comply with data protection law regarding minors.)
• Location: The Services are intended for use within the Republic of Ireland. You must be physically located in Ireland during any medical Consultation. This is because our Practitioners are licensed in Ireland and can only practice within that jurisdiction.
• Personal Use Only: You may only use the Services for your own personal healthcare or for a dependent for whom you are the parent or legal guardian. You cannot use the service for any third party who is not under your legal care.
• Accurate Information: You must provide true, accurate, and complete information about yourself (or your dependent) when registering and during consultations. This includes your name, contact details, medical history, and any other information requested.

By registering an account, you confirm that you meet the above eligibility criteria. You also agree that we may ask for proof of things like age or guardian consent if necessary, and you will provide such proof if requested.

2. Account Registration and Security

When you create an account, you will need to provide a valid email, set a password, and possibly other authentication details. You are responsible for keeping your login credentials confidential. Do not share your account or password with anyone else. If you believe someone else has gained access to your account, notify us immediately at contact@Sozodigicare.ie so we can help secure it.

You are responsible for all activities that occur under your account. If you let someone else use your account (which we don't recommend), you will be responsible for anything that person does. We reserve the right to suspend or close accounts that we suspect are being used fraudulently or in violation of these Terms.

3. Scope of Services We Provide

Sozodigicare offers a platform that connects Users in Ireland with qualified medical Practitioners for remote healthcare services. Here's what we provide:

• Remote Consultations: You can have a video or phone consultation with an Irish Medical Council (IMC) registered doctor through our Platform. These Practitioners can provide medical advice, diagnosis, and treatment recommendations based on what can be done safely via telemedicine.
• Prescriptions: Practitioners can issue private prescriptions for medications when appropriate. These prescriptions will be issued to the desired pharmacy in Ireland directly via email. Please note: We do not prescribe any controlled substances or high-risk medications through Sozodigicare (for example, we will not prescribe narcotics or sedatives that are controlled by law). Such medications require in-person evaluation.
• Medical Certificates & Letters: If appropriate, a Practitioner may issue medical certificates (such as sick notes for work or school) or referral letters (for specialist visits or tests). However, we do not issue Social Welfare illness benefit certificates (the certs required for government social welfare claims) through this service. For those, you will need to see a GP in person.
• Referrals: Practitioners can provide referral letters to specialists or recommendations to attend further services (like blood tests, X-rays, etc.) as needed.

4. Our Role (Platform Provider) vs. Practitioner's Role (Medical Care)

It is important to understand that Sozodigicare Limited is a technology platform provider, not a medical clinic. We facilitate your interaction with independent medical professionals, but we do not practice medicine ourselves.

Our Platform services as a telemedicine provider, we secure video consultation system, electronic health record (EHR) storage, scheduling tools, and patient communication functions used on our website and app. Sozodigicare is bound by strict contractual obligations under GDPR, including the use of encryption, access controls, and certified data centres.

5. Consent to Telemedicine

By using Sozodigicare's Services, you give your consent to receive healthcare via telemedicine. This means you understand and agree to the following:

• Remote Nature of Care: The consultation with the Practitioner will be conducted remotely (via internet video or phone). No physical examination can be performed.
• Reliance on Information Provided: Because the doctor cannot examine you physically, the accuracy and usefulness of the medical advice depend on you giving thorough and truthful information.
• Technical Limitations: You understand that there can be technical problems with telemedicine. Connections might drop, video/audio could be unclear, or there could be interruptions.

6. User Responsibilities and Acceptable Use

When you use Sozodigicare, you agree to conduct yourself responsibly and lawfully. Here are your responsibilities as a user of our Services:

• Provide Accurate Information: You must provide truthful, accurate, and complete information at all times.
• Follow Medical Advice: If a Practitioner provides you with a treatment plan, prescription, or advice, you agree to follow those instructions as given.
• Use Medications Responsibly: Any prescription you receive via Sozodigicare is for your personal use only.
• Respectful Conduct: You will treat all Sozodigicare staff and Practitioners with respect and courtesy.

7. Payments, Fees, and Refund Policy

Using Sozodigicare's medical Services typically requires payment. Here's what you need to know about fees and refunds:

• Service Fees: The price for consultations or any other paid Services will be clearly indicated on our Platform.
• Payment Methods: We accept major credit/debit cards and/or other payment methods as listed on our Platform.
• Refund Policy: For details on refunds, please review our Refund Policy which is incorporated into these Terms.

8. Privacy and Data Protection

Your privacy is extremely important to us. We handle your personal data in compliance with the General Data Protection Regulation (GDPR) and Irish data protection laws. Here is a summary of how we manage your data:

• Privacy Policy: Our detailed practices are outlined in our Privacy Policy, which we strongly encourage you to read.
• Data Security: We employ strong security measures to protect your data, including encryption and access controls.
• Your Rights: Under GDPR, you have several rights regarding your personal data, including access, rectification, and erasure.

9. Platform Compliance and Standards

Sozodigicare is committed to operating in compliance with all applicable healthcare regulations and standards in Ireland. We want you to know that behind the scenes, we follow the rules that govern telehealth services:

• Medical Council Guidelines: All Practitioners must abide by the Irish Medical Council's professional conduct guidelines.
• Data Protection Compliance: We comply with the GDPR and implement appropriate safeguards.
• Continuous Improvement: We remain committed to adjusting our practices to remain compliant.

10. Limitations of Liability

This section is important – it outlines the limits of what Sozodigicare (the company) is responsible for legally. While we stand behind our Platform, there are certain risks or outcomes for which we cannot accept liability, to the extent permitted by law.

• No Liability for Medical Outcomes: Sozodigicare Limited is not liable for any medical advice, diagnosis, treatment, or other decisions that the Practitioners provide.
• No Warranty of Specific Results: We make no guarantee that using our Service will result in a particular outcome for your health.
• Service Availability: We do not guarantee that the Platform will be uninterrupted or error-free at all times.

11. Indemnification

If Sozodigicare faces legal claims or expenses because of something you did in violation of these Terms or the law, we may hold you responsible for those costs. This includes violations of these Terms, misuse of the Services, and violation of laws or rights.

12. Termination and Suspension of Services

We reserve the right to suspend or terminate your access to Sozodigicare at our discretion, with or without prior notice, in certain circumstances including violation of Terms, unlawful use, threats to safety, and non-payment.

13. Modifications to These Terms

We may update or revise these Terms from time to time. If we make a material change, we will notify you in advance. Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of the changes.

14. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them are governed by and interpreted in accordance with the laws of the Republic of Ireland. Any disputes will be brought exclusively in the courts of Ireland.

15. Severability

Each of the provisions in these Terms operates separately. If any provision is found to be invalid, illegal, or unenforceable, the rest of the Terms shall continue in full force and effect.

16. Entire Agreement

These Terms of Service, along with the incorporated Privacy Policy, Cookie Policy, and Refund Policy, constitute the entire agreement between you and Sozodigicare Limited regarding the use of our Services.

17. No Waiver

If we fail to enforce any provision of these Terms or delay in enforcing it, that does not mean we are waiving our right to do so. Any waiver of rights by Sozodigicare would have to be an explicit written waiver signed by us to be effective.

18. Contact Information

If you have any questions, concerns, or feedback about these Terms or our Services, please feel free to contact us:

Last updated: [01/08/2025]